VEXTROCOM UK LIMITED
Terms and Conditions
1. THE AGREEMENT
1.1 This is a Business-to-Business (B2B) Agreement between Vextrocom UK Limited ("Vextrocom") and the Customer. 1.2 This Agreement is governed by the laws of Northern Ireland. Both parties submit to the exclusive jurisdiction of the Northern Ireland courts. 1.3 Ofcom Compliance: For Micro-enterprise and Small Enterprise customers, Vextrocom will provide a Contract Summary and Contract Information document prior to signing, in accordance with General Condition C1.
2. DURATION AND TERMINATION
2.1 Minimum Term: The contract lasts for the period specified in your Order Form (e.g., 24 or 36 months). 2.2 Termination Notice: Following the Minimum Term, the contract continues on a monthly rolling basis unless 90 days' written notice is provided by either party. 2.3 Early Termination Charges (ETC): If you cancel before the Minimum Term ends, you are liable for 100% of the remaining monthly charges as liquidated damages. 2.4 Auto-Renewal: For small business customers, this contract will not automatically renew for a further fixed term without express consent.
3. FEES AND BILLING
3.1 All prices are exclusive of VAT unless stated otherwise. 3.2 Price Transparency: Annual price increases will be stated in pounds and pence, complying with Ofcom requirements. You will be notified of any increase at least 30 days in advance. 3.3 Payment Terms: Payments are due within 14 days of the invoice date. Late payments accrue interest at 8% above the Bank of England base rate.
4. SERVICE LEVEL AGREEMENT (SLA) & FAULTS
4.1 Response Times (P1 Critical Faults):
- Weekdays (Mon-Fri): 4 HoursWeekends (Sat-Sun): 2 Hours
4.2 Fix Time: Vextrocom aims to resolve critical outages within 8 clock hours, subject to site access at the Customer’s premises. Vextrocom UK Limited, Company Number NI740509